Responsible Gaming
at betum — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

betum was built for Bangladeshi players who enjoy cricket betting, live casino games, slots, and instant-win titles as a form of leisure. We believe that gambling, when approached sensibly, is a perfectly valid form of adult entertainment. However, we also recognise that a minority of players may develop unhealthy patterns of play that can cause financial, emotional, or social harm. betum takes its responsibility to those players seriously.

Our responsible gaming framework is not a box-ticking exercise — it is a central part of how we operate. betum continuously monitors platform activity for signs of problem gambling, proactively contacts players whose patterns suggest distress, and maintains a zero-tolerance policy on underage gambling. Every tool described on this page is available free of charge to all registered betum players, accessible within seconds from the account settings menu.

betum's platform is designed around the principle that the player is always in control. Our systems are built to make it easy to set a limit, take a break, or close an account — and deliberately difficult to remove a limit in haste. We apply mandatory cooling-off periods to any limit increase, and we enforce self-exclusion requests immediately and permanently where instructed.

2. 18+ Age Restriction Policy

Gambling on the betum platform is strictly restricted to individuals aged 18 years and above. This is non-negotiable. betum applies a rigorous Know Your Customer (KYC) verification process to every new account before any financial transaction is permitted.

During KYC verification, players in Bangladesh must provide a valid National Identity Card (NID), passport, or official birth certificate that confirms their date of birth. Accounts where age cannot be confirmed are suspended pending document review. Any account found to belong to a person under 18 is permanently closed and all funds are returned, net of any bonuses.

Protecting Minors

If you are a parent or guardian and are concerned that a person under 18 in your household may be accessing the betum platform, please contact us immediately at [email protected]. We will investigate the account and take appropriate action within 24 hours.

betum also recommends that households with minors use parental control software to restrict access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in device parental controls can help prevent underage access to betum and similar platforms.

3. Deposit & Spending Limits

One of the most effective tools for maintaining control of your gambling spend is a preset deposit limit. betum allows every registered player to set limits across three time horizons — daily, weekly, and monthly — for deposits made via bKash, Nagad, Rocket, Upay, and linked bank accounts.

To set or adjust any of these limits, navigate to My Account → Responsible Gaming → Deposit & Spending Limits after logging in to betum. Alternatively, contact [email protected] and a responsible gaming team member will configure the limits on your behalf within 2 hours.

4. Time-Out & Cool-Off Features

Sometimes all a player needs is a short break — a few days away from betting to regain perspective, manage stress, or simply refresh. betum's time-out feature allows you to temporarily suspend your account without permanently closing it. Your balance, betting history, and account details are preserved and available when you return.

Time-out options available on betum are as follows:

• 24-Hour Time-Out: Account access suspended for one full day from the moment of activation. Suitable for players who feel they need a brief pause after a losing session.
• 48-Hour Time-Out: A two-day cooling-off period. Betum recommends this option for players who notice they are making impulsive bets during emotionally charged cricket matches or BPL season games.
• 7-Day Time-Out: A full week's break. During this period, betum will also pause all promotional emails and bonus notifications to the account.
• 30-Day Time-Out: A month-long cooling-off period. Players who activate the 30-day time-out also receive a wellbeing check-in email from betum's responsible gaming team before the account is reactivated.

During any active time-out, you will not be able to log in to betum, place bets, or make deposits. Any pending withdrawals will be processed normally so that funds are not trapped. To activate a time-out, go to My Account → Responsible Gaming → Time-Out or email [email protected].

5. Self-Exclusion Programme

If you feel that gambling is causing you serious harm — financially, emotionally, or in your relationships — betum strongly encourages you to consider self-exclusion. Self-exclusion is a formal request to betum to close your account and block you from registering a new account for a defined period.

Self-Exclusion Periods

• 6 Months: Account closed and blocked for six calendar months from the date of the request.
• 1 Year: Account closed and blocked for twelve months. betum will send no marketing or re-engagement communications during this period.
• 2 Years: Extended exclusion for players who want a longer-term boundary. Re-registration requires human review and a 30-day cooling-off assessment.
• Permanent / Indefinite: The account is permanently closed. betum will never send re-engagement communications. If you later wish to return, the request must be made in writing to [email protected] with a minimum 12-month waiting period and a full review process.

How to Request Self-Exclusion

Self-exclusion requests are processed within 24 hours of receipt and take effect immediately upon processing. To request self-exclusion, use any of the following channels:

• Email [email protected] with the subject line "Self-Exclusion Request" and your registered betum username.
• Use the live chat feature on the betum platform and tell the support agent you would like to initiate self-exclusion.
• Navigate to My Account → Responsible Gaming → Self-Exclusion and complete the in-platform form.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. betum encourages all players to periodically reflect on their gambling behaviour and honestly assess whether it remains a healthy leisure activity or is beginning to cause harm.

If you recognise three or more of the above patterns in your own behaviour, betum strongly recommends that you activate a time-out or self-exclusion immediately and reach out to one of the support resources listed in Section 7 of this page. Acknowledging a problem early is a sign of strength — and the sooner you act, the easier recovery tends to be.

7. Support Resources & Help Lines

betum is not a counselling service, and we recognise that professional support is sometimes needed. If you or someone you know is struggling with problem gambling, the following resources provide free, confidential assistance to individuals in Bangladesh and the wider region.

8. Tips for Responsible Play

The vast majority of betum players enjoy cricket betting, slots, and casino games without any adverse effects. The following practical guidelines help keep gambling a positive, controlled leisure activity — whether you are betting on a BPL match from Dhaka or spinning slots during the Eid holidays.

• Set a budget before you start. Decide on a fixed amount you can afford to lose before you open the betum app. Use betum's deposit limit feature to enforce that budget automatically. Never top up beyond your pre-session budget.
• Think of losses as the cost of entertainment. Approach betting the same way you would a cinema ticket or a restaurant meal — money spent for an enjoyable experience, not an investment you expect back.
• Never chase losses. The most common escalation pattern in problem gambling is the "chase" — placing progressively larger bets to try to recover a loss. If you find yourself doing this, stop immediately and activate a time-out.
• Keep gambling separate from other stresses. Never gamble to escape financial worries, relationship problems, or work stress. These situations impair judgement and make responsible decision-making much harder.
• Take regular breaks. Use betum's session time reminders. Step away from the screen every hour. Dehydration and fatigue affect judgement more than most players realise.
• Only gamble with money you own. Never borrow money — from a friend, family member, or credit facility — to fund gambling on betum or any other platform.
• Keep gambling in proportion. Gambling should occupy a small, defined slice of your leisure time and budget. If it is taking up more hours or money than any other leisure activity, that is a sign worth taking seriously.
• Celebrate responsible wins. If you reach your session win target, withdraw the winnings and close the session. Many players lose winnings by continuing to play after a profitable session.